Shipping costs are calculated at checkout based on your delivery destination and order total.

EU orders over €100 qualify for free shipping.

Orders to the United Kingdom, Switzerland and Norway over €250 qualify for free shipping.

When free shipping is available, Bisou Dog selects the best delivery option for your order. Where available, this is typically delivery to a nearby pick-up point.

You can upgrade to home delivery at checkout where available.

BELGIUM

Orders under €100:

• Mondial Relay pick-up point: €2.95
• Pick-up point: €4.95
• Home delivery: €5.95

Orders over €100:

• Pick-up point: free
• Home delivery upgrade: €4.95

NETHERLANDS & LUXEMBOURG

Orders under €100:

• Mondial Relay pick-up point: €3.95
• Pick-up point: €5.95
• Home delivery: €8.95

Orders over €100:

• Pick-up point: free
• Home delivery upgrade: €6.95

FRANCE

Orders under €100:

• Mondial Relay pick-up point: €4.95
• Pick-up point: €6.95
• Home delivery: €8.95

Orders over €100:

• Pick-up point: free
• Home delivery upgrade: €4.95

GERMANY

Orders under €100:

• Pick-up point: €7.95
• Home delivery: €9.95

Orders over €100:

• Pick-up point: free
• Home delivery upgrade: €5.95

SPAIN, ITALY & PORTUGAL

Orders under €100:

• Mondial Relay pick-up point: €5.95
• Pick-up point: €9.95
• Home delivery: €12.95

Orders over €100:

• Pick-up point: free
• Home delivery upgrade: €6.95

AUSTRIA, DENMARK, POLAND, CROATIA, HUNGARY, CZECH REPUBLIC, SLOVENIA, SLOVAKIA, IRELAND, SWEDEN & FINLAND

Orders under €100:

• Pick-up point: €14.95
• Home delivery: €16.95

Orders over €100:

• Pick-up point: free
• Home delivery upgrade: €7.95

GREECE, ROMANIA, ESTONIA, LATVIA, LITHUANIA & BULGARIA

Orders under €100:

• Home delivery: €24.95

Orders over €100:

• Home delivery: free

UNITED KINGDOM

Orders under €250:

• Home delivery: €29.95

Orders over €250:

• Home delivery: free

Import VAT, customs duties or carrier handling fees may apply on delivery.

SWITZERLAND & NORWAY

Orders under €250:

• Home delivery: €39.95

Orders over €250:

• Home delivery: free

Import VAT, customs duties or carrier handling fees may apply on delivery.

Orders are processed within 1–2 business days, Monday to Friday, excluding Belgian bank holidays.

Estimated delivery times after shipment:

• Belgium, Netherlands and Luxembourg: 2–4 business days
• France and Germany: 3–5 business days
• Austria, Denmark, Poland, Croatia, Hungary, Czech Republic, Slovenia, Slovakia, mainland Spain, Italy, Portugal, Ireland, Sweden and Finland: 4–7 business days
• Greece, Romania, Estonia, Latvia, Lithuania and Bulgaria: 6–10 business days
• United Kingdom, Switzerland and Norway: 6–10 business days

All orders are sent with care and include tracking.

You’ll receive your tracking details by email within 24 hours after your order ships.

Delivery times are estimates and may be affected by carrier disruptions, weather or customs processing.

Returns from EU destinations are free.

Returns from the United Kingdom, Switzerland and Norway are subject to a €10 return fee, deducted from your refund.

Returns of damaged, defective or incorrect products are always free.

Request your return within 14 days of receiving your order.

Once your return is approved, ship it back within seven days using the return label we provide.

We’ll email your return label within 24 hours, Monday to Friday.

XXS to M, for dogs up to 12kg.

Use our Size & Fit Guide for step-by-step measuring instructions and breed-specific advice. Most products size by chest girth or back length — the guide explains which measurement matters most.

Need help? Email hello@bisoudog.com with your dog's breed, weight, and measurements.

Bisou Dog is a curated lifestyle brand for small dogs with big standards.

Every brand we feature is chosen for design, quality, and fit — made specifically for dogs 2–12 kg.

Because small dogs aren’t just smaller — they’re different.

Founded in Belgium, we ship across Europe and support dog rescues with every order.